Phone Number: 202-449-8663 Ext. 0
HOPE PROJECT ACADEMY
The objective of this course is to instruct students on the Department of Homeland Security, Federal Protective Service standards, policies and procedures. The course will cover requirements for the students to qualify for positions as Security guards so that they understand exactly what is expected and required of them. The course describes the mission, the desired qualities for a Security Guard and the proper protocol when conducting business with employees, occupants and visitors to facilities. This course prepares the student to pass the written test administered by the Metropolitan Police Department’s Security Office Management Branch and to obtain a Security Guard License. Students must meet the requirements of this course to qualify for Graduation.
The course includes Roles and Responsibilities; Typical Duties; creating a good Image; Basic Appearance Standards; Acceptable and Unacceptable Conduct; Dealing with People; Sexual Harassment and Traits of a Top-Notch Security Guard
SG 800 – Roles and Responsibilities
The Security Guard is to help keep public order and prevent crime. They can detain individuals who are being seriously disruptive, violent or suspected of committing a crime while on the premises of a facility. The Security guard does not have the authority to arrest a suspect. The Security Guard’s duties, mainly concern preventing and detecting crime rather than investigating and solving crimes. The Security Guard may be required to operate security equipment.
SC 801 Typical Duties
The student will learn the proper procedures for controlling their post and the physical conditions required to perform duties. Students will learn how to operate and enforce the Agency/Organization’s system of personnel identification and access/egress controls; perform inspections, either as part of their regular duties or during periods of heightened security alerts. The student will be taught how to provide on-site security and control access to post area by detecting, observing and reporting violations including all internal and perimeter areas within the confines of their post. The course will cover using all emergency equipment including the first aid kit, automatic external defibrillator (AED) fire extinguisher, fire alarms or duress alarms as directed by supervisor. Students will learn the procedures that apply to roving patrols, traffic control; issuance and storage of keys; security and fire systems; utility systems; building rules and regulations; physical security and law and order; unauthorized access; hazardous conditions; response to Injury or Illness; additional duties; reports a, records and testimony; civil disturbances; emergencies and primary Security response.
SG 802 – Creating a Good Image
This course will cover what it takes to create and maintain a good image; highlighting that unprofessional behavior will not be tolerated and could result in being removed from an assignment or terminated. Building trust and good will are two important functions; how to address people in a respectful manner; understanding the value of professional performance and the need to balance friendliness and politeness with firmness; maintaining a professional and courteous demeanor in situations where people are rude or abusive and to avoid being place in a compromising position.
SG 803 – Basic Appearance Standards
Students will discuss that the basic standards for all Security Guards’ appearance is to be a subtle, silent form of communication; they are required to be clean and properly groomed at all times, and uniforms must be clean and unwrinkled when reporting for duty; fingernails shall be clean and trimmed and work make-up and nail polish must be subdued or natural looking; hair must be clear, neat and not interfere with property wearing of official headgear; face must be clean shaven except for mustaches ; mustaches are to be neatly trimmed. Students will also be taught how uniforms are to be worn and the proper care of uniforms and equipment.
SG 804 – Acceptable and Unacceptable Conduct
This session will review acceptable performance which includes reporting for duty and leaving on time; being prepared to start work when reporting in; being in full uniform when arriving for duty; and when relieved, taking breaks away from the post area. Learning that unacceptable conduct while in uniform or on post includes eating, drinking or use of any tobacco products; reading newspapers, books, magazines, or any other prohibited reading material; use of any type of radio, cassette player, CD Player, Walkman or music device; watching television; use of a personal computer (laptop, PDA, etc.) use of person cell phone; sleeping, dozing or taking a nap; playing cards or other games (electronic or non-electronic).; having friends or family members on post or in the area; socializing with friends, building tenants, visitors or other security guards on break or off duty and use of offices or personnel facilities for any of the above listed prohibited activities unless on an authorized break and are permitted to use the facilities generally open for public use such as snack bar, cafeteria, break room.
Grounds for Possible Disciplinary Action or Termination will be discussed that includes but is not limited to assault, making or uttering physical or verbal threats; arson, theft or pilferage, sabotage; willful or careless destruction of property or vandalism, dishonesty, misuse of weapon, insubordination, disregarding orders, immoral conduct, sexual harassment, intoxication, negligence, absenteeism, tardiness, falsifying documents or concealing facts; unethical or improper use of official authority; unreasonable delays or failure to complete assignments and failing to cooperate with officials during official investigation.
SG 805 – Dealing with People
Students will learn that enforcement depends largely on the ability to deal with people effectively and that their success as a Security Guard depends on how well they interact with people from all walks of life. The course will cover the basic guidelines for dealing with people that includes but is not limited to being polite and tactful; using proper English; not using inappropriate gestures; remaining calm at all times; knowing your duties; being attentive to their physical demeanor; being observant at all times; and when to and how to use force. Other topics will include how to treat and interact with children. The course will cover proper use of the telephone particularly how to deal with people when answering the telephone.
SG 806 – Sexual Harassment
Students will be taught that Sexual Harassment is a serious subject and that sexual harassment is a form of sex discrimination that violates Title VII of the Civil Rights Act of 1964 and that sexual harassment can occur in a variety of circumstances and that Security Guards are in a unique situation because they work with the employees of the Agency/Organization but are not an employee of such an agency; that sexual harassment is not tolerated and is grounds for immediate removal or termination.
TSG 807 – Traits of an Outstanding Security Guard
Students will learn the qualities and traits that make for an outstanding security guard and that the person must be a top caliber individual with a strong sense of duty that includes integrity, ethics, knowledge, politeness, even temperament, impartiality, alertness, good judgment, confidence, physical fitness, tactfulness, self-control, positive attitude and an approachable manner.
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